Privacy Policy

Last updated: February 12, 2025

Introduction

At FULLHOUSE Smart Home, we are committed to protecting your privacy and treating your data with the utmost respect. This Privacy Policy explains how we collect, use, and safeguard your information when you use our smart home products and services.

Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, and address
  • Account Information: Username, password, device preferences, and account settings
  • Device Data: Smart device usage, automation settings, and system logs
  • Technical Data: IP address, device information, and browser details

How We Use Your Information

We use your information to provide and enhance your smart home experience:

  • To create and manage your Full House account
  • To provide customer support and resolve issues
  • To improve our products and platform features
  • To send important updates and notifications
  • To ensure security and prevent fraud
  • To comply with legal and regulatory requirements

Data Security

We implement advanced security measures to protect your data:

  • Encryption for all data transmission
  • Secure servers with 24/7 monitoring
  • Regular security audits and system updates
  • Strict access controls and authentication

Your Rights

As a valued customer, you have the following rights:

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your account and data
  • Portability: Export your data in a readable format
  • Objection: Object to certain data processing activities

Data Retention

We retain your data only for as long as necessary to provide our services and comply with legal obligations. Account data is typically retained for 7 years after account closure, while device logs may be kept for troubleshooting and analytics.

Third-Party Services

We may use trusted third-party services for payment processing, analytics, and customer support. These partners are required to maintain the same high security standards we uphold.

Cookies and Tracking

We use cookies and similar technologies to enhance your experience, remember your preferences, and analyze platform usage. You can control cookie settings through your browser preferences.

International Transfers

Your data may be processed in countries other than your own. We ensure that all international data transfers comply with applicable privacy laws and maintain adequate protection measures.

Children's Privacy

Our services are intended for adults aged 18 and above. We do not knowingly collect personal information from children under 18. If we become aware of such collection, we will take immediate steps to delete the information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes through our platform or email.

Contact Our Support

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact our support team:

  • Email: info@fullhouse365.store
  • Phone: +91 78745 39889
  • Address: 120 Shyam Nagar, near Abhi Nagar, Sukhliya, Indore, Madhya Pradesh 452003